gateshead council repairs

However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. We will pay compensation for damage which is our fault or our contractors' fault. The site has been designed with residents and local groups to ensure it is easy to use. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If so, please keep reading as youre just what were looking for! Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The department is on the lookout for more callhandlers and building technicians. Your Employees Portal - Gateshead Council Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Our employees and contractors carrying out work will show you an identity card. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. There are no emergency or urgent repairs outstanding at this point in time. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. We will tell you in advance when any work like this will happen. I have to tell you, this week I have had four complaints that have been going on for two years. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Visit directory. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. :L+Ftc[Sdu|^Y^. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Work to the outside of your home may not need an appointment. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. You can create a free account to post activities, services and promote organisation working in Gateshead. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Housing Disrepair Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Internal deterioration such as damage to carpet, walls etc. It is also possible to claim for any damage that may have been caused during repair works. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. NE8 1HH OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Some of these repairs need to be inspected before the repair can be done. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). She added: "Someone has got to own it. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Gateshead Council 4.0 . Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The panel decides which services they review based on various criteria. Unfortunately, this job posting is expired. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. endobj The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We hope to reschedule these eventsat a later date. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Repairs - Gateshead Council Always ask to see this card before letting anyone into your home. This is commonly known as filing a compensation claim for despair against a housing association landlord. Some of these jobs need to be inspected before the contractor can start the work. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. <> Whats in it for you? We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Now is a collection of the latest news from Gateshead Council. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Gateshead View details of your former and current tenancies including rent statements and repair. Any resident with My Housing Account can access this service. Information, Advice, Services and Support - Gateshead Local Offer SEND You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. To keep up to date, why not follow us. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We will need to look at what has been damaged so please don't throw anything away. 182-184 High Street A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Wherever possible we will place the order immediately. <> Gateshead Council Housing Services | OurGateshead You have the chance to buy up to 10 additional holidays per year. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Do you want to work with us in helping to create spaces that are great to work and/or live in? : 50K - 53K. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor However, our partners are continuing to deliver a series of . As a tenant you are not automatically covered for any of your home contents. My Housing Account - Gateshead Council If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. My flat was repaired in time for my childs birth and I received rent refunds and compensation. 3 0 obj Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. You have the right to appeal if you don't agree with a decision to charge you for repairs. Some work to your home is done as part of a planned maintenance or investment programme. Gateshead Council aims to complete the backlog by late March next year. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Gateshead Council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Wednesday 2nd November 2022. Council residents in Gateshead waiting nearly a month for house repairs We will first make sure that it is our responsibility to do the repair. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Gateshead Council jobs in Newcastle upon Tyne NE20 As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If so we can help you claim compensation on a NO Win, NO Fee basis. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Failure to do so could give you grounds to make a council house disrepair claim against them. Metropolitan Borough of Gateshead - Wikipedia 27,852 - 30,151 a year. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Housing Repairs and Maintenance Service Gateshead - Government Online Regent Street Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. For further information please contact the Involvement Team by: Civic Centre Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Homepage for Gateshead Councils Benefits and Council Tax information Housing contact details - Gateshead Council The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of To access this support or speak to an advisor, contact Business Gateshead today. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Call us on 0333 050 8887 to start the process or fill in the form. Copyright Andy T - 2021. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. 0191 433 3174. housingadvice@gateshead.gov.uk. Our business support events remain cancelled for now. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. These are repairs which need quick attention and don't need an inspection first. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Read more about the Housing Capital Investment Programme. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Background 2. We hope to reschedule these events at a later date. If your repair can't wait until the programme we will carry it out within the normal timescales. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Connected Voice are collating information about support across Newcastle and Gateshead. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs update - Housing Team at Gateshead Council | Facebook Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". These include re-fixing toilet seats and repairing minor leaks. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. 2 0 obj Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time.

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