trugym customer service

TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Went there this afternoon and there was signing stating the gym was forced to close. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Very shocking, and it looks like I'm one of many many cases. The company needs shutting down. Avoid. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. From my experience and many others on the web they dont respond. Huddersfield gym- horrible service, old gym equipment. as a regular memeber of this gym i feel it as it is my responsibility. Your cars are not safe! Friendly staff always happy to help. I paid for a year membership and at that point had several months left. It goes against our guidelines to offer incentives for reviews. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Absolutely shocking customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Management is awful only good thing about trugym . My contract expired and I cancelled my membership. 1/pool too cold to use from me joining in November to February. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. We also ensure all reviews are published without moderation. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. My feed back is that if I could train at another gym early in the morning I would. Great for all ages, shapes and sizes! | Read 61-80 Reviews out of 267 Probably because I sent it in so long ago and it shows their processing times are embarrassing. truGym | Low-Cost Contract & Non-Contract Gym Memberships No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . All of the members that I have encountered at the gym were very supportive and helpful. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. We also ensure all reviews are published without moderation. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Stockton On Tees - AVOID!! Staff were non empathetic and unhelpful following the incident. God forbid you request to leave is apparently impossible! !Poor service. I appreciate that it is a budget gym and the range of equipment is adequate. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Every message I had left was not responded to directly by the manager. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Verification can help ensure real people write reviews about real companies. BUILD A PERFECT RESUME. This gym offers friendly staff with excellent personal trainers. But no way to resolve it. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I paid for a year membership and at that point had several months left. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Even a reminder email could have helped, Never join this gym, Its not good. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Join the 271 people who've already contributed. Staff beyond rude ! This company doesnt care about its members, its purely about money for these people. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Suggested companies are based on peoples browsing tendencies. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DO NOT SIGN UP THERE TERRIBLE! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Companies can ask for reviews via automatic invitations. How many stars would you give TruGym? A positive and social environment to train and meet people. Staff are the ones who represent the gym and are suppose to behave in a professional manner. We use dedicated people and clever technology to safeguard our platform. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Fantastic facilities. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Most of the equipment is very old and remains unfixed for long periods of time. Your experience matters. One good search would have warned me but I was dazzled by the google and facebook reviews. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I tried to speak to the gym they said there was nothing they could do. Save your money, go elsewhere. why would you not notify any body ? The day before, my payment had been taken. Corporate Membership - truGym You can never get a response from customer service. Date of experience: 19 February 2018 We use dedicated people and clever technology to safeguard our platform. Plus, you avoid the $5 phone payment processing fee. Still waiting on a response to my request for a refund. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. The main reason that I joined is for the Les Mills Combat class. It goes against our guidelines to offer incentives for reviews. kept it quiet from staff aswell ! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Broken equipment takes a long time to be repaired. Absolutely the poorest new customer relationships ever!! Join the 271 people who've already contributed. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. i, Be vigilant about their policies. Author: Stephen Greet, Co-founder. beyond me , they have sullied their name. Plus side, plenty of cardio equipment. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. | Read 261-266 Reviews out of 266 Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! There are some advantages to paying your Spectrum bills online or on the My Spectrum app. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Also, water little bit too cold sometimes. TruGym is filled with good equipment and friendly staff. The pool is excellent. Anyone can write a Trustpilot review. Bring back Les Mills Body Combat please! Would definitely give more stars if I could! Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. But the other equipment makes up for it. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The showers and changing rooms are always clean and warm. Very unprofessional! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This suggests to me that they know they are not up to date. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. 0 star! How many stars would you give TruGym? Companies can ask for reviews via automatic invitations. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. This gym offers friendly staff with excellent personal trainers. I've had an amazing time going to this gym. | Read 21-40 Reviews out of 264 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Your experience matters. Your experience matters. The number for the centre was not being answered, neither were emails. Seems like nothing is ever cleaned. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Absolutely the poorest new customer relationships ever!! I think there are more people than the capacity of gym. Les Mills instructors are required to complete updated training twice a year to remain accredited. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Pay a little bit more and go somewhere decent ! it's never the same amount and do not expect any sort of customer service! I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Very clean with a good atmosphere and equiptment maintained to high levels. Literally just paid for a day pass as the website said they were still open at stevenage. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Otherwise I would give it a five star rating. Im going to have To cancel direct debit. I got nothing. Published on: January 2, 2023. The floor is never cleaned properly and the water dispenser has mild on it. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! And the price is ok.Over all not impressed with the gym at all. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. 4/ Told on joining in November I could freeze my membership free of charge for the summer. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Your cars are not safe! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 266 people who've already contributed. The most important rule in providing excellent customer service is to be friendly. Awful!!! Join the 261 people who've already contributed. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. trugym customer service If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Don't trust the staff at face value. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Gym was great but suddenly closed down with little more than a note on the door. because of this I was able to cancel my contract. Companies can ask for reviews via automatic invitations. The response by the manager was delayed and unprofessional. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And parking right outside that's free!! It said I should hear back within 48 hours. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The staff are more interested in their weekend plans than theirmembers. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Companies can ask for reviews via automatic invitations. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. We use dedicated people and clever technology to safeguard our platform. I've always felt so welcome at TruGym and enjoy making my daily trips. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. If you continue to use this site we will assume that you are happy with it. Here are 8 tips for writing great reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship.

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