stubhub refund policy change

Site says venue will honor original ticket but when i click on view tickets nothing there! I ordered the tickets less than an hour ago. I will never use StubHub again. I would've been able to see Chris Brown. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Money down the drain. I am traveling today from Mexico to Madridfor what? The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. DO NOT let Stub Hub take advantage of you! When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Very disappointed. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. The game has been changed to Sunday 27th August and we are simply no longer in the UK. I have been attempting to contact you several times regarding ticket order #553613638. The original purchase has aged off my account history. StubHub Refund Ticket by Phone. Up the food chain with a supervisor, still nothing. They said there was nothing else that they could do. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. asks for a code, which i put in, says incorrect code(which came from them). BOSTON . Overall awful experience with only one of four tickets received for $500. Even though I didn't get a reprint it was still great. I WILL NEVER USE STUB HUB EVER AGAIN. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. If these are not available, you will likely get a full refund. 01-30-2021 01:41 PM. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Its a bull. Crooks. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. From that StubHub wallet page you can request a refund instead of keeping the credit. I would advise taking this route to get resolution from StubHub. NEVER again! StubHub phone wait times are 3 hours. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. So you don't think it's possible the original buyer got refunded and we just don't know about it? Horrible return policy, will never use stubhub again!!!! YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Is there any way I can confirm that my Stubhub QR codes are still good? For $2400 this is pure BS and will not stand. You will enter your community username and new password and done! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. This is ridiculous! I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? I would like a refund!!! Major League baseball canceled the game and StubHub changed its policy. I got a COUPON worth 120% of my original order. Now I'm done with them. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. a cash refund, but that cash refunds remained the default. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Save my name, email, and website in this browser for the next time I comment. Will I be able to get a refund . As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I am traveling today from Mexico to Madridfor what? This is the worst service I have ever are ticketes but are tickets were NO good. Yes THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. The festival would issue them a new wristband and cancel the "lost" one. I tried transferring through Wells Fargo and they didn't let me transfer. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. If you sell on Stubhub they will waive the sellers fee. Also disputing a charge that you made is fraud. StubHub has the final decision on whether or not you will receive a refund. You can get a refund from StubHub by calling their customer service line. Concert was postponed to October and was just canceled. Never use stubhub again. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. NOTHING. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. View StubHub Refund Policy. I stated that it was not disclosed until after purchase and we went back and forth for a long time. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Will never use Stibhub again unless I get a full tefundk. the Stubhub policy is to only give refunds if an event is cancelled. He did not do that. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Now they are saying they will give us a coupon for events canceled. Seller listed tix he didn't actually have. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. NOPE. Honor yours. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I called them within minutes to change the seats and they basically said I'm stuck with those seats. Furthermore, If you have any questions, please do not hesitate to contact us. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I would like my money back due to a postpond concert hours before the concert. They were for the correct date and time ? >> YOU CANT CHANGE THE RULES MIDSTREAM. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. I selected a particular date for a Broadway show. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. A total ripoff! Outside of the US and Canada, fans are defaulted to a refund. Needless to say, this concert never happened. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. The cookie is used to store the user consent for the cookies in the category "Performance". I have been attempting to contact you several times regarding ticket order #553613638. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. All rights reserved. to see the game on TV? It does not store any personal data. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. No where did it say there is 15% charge. You can resell your ticket using either an app or a PC. You can request a refund from StubHub by email. They said the money had already gone to the seller which is pure BS. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I want a full refund as we lost jobs and need that money. Did you find it helpful? Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Was there fraudulent activity with my tickets ? Your service is terrible and not worth the fee. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. At this point, this transaction constitutes fraud. Concert is tonight and just received tickets in a completely different section then what i paid for. Keep asking to speak to someone higher! "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). THE ATTORNEY GENERAL SAYS ANYONE AFFE. Too many other competitors out there doing it differently. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. totalling almost 900.00 in the middle of the night. For most current purchase, the tickets were not actually available. They said outta luck. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. I am quite dissappointed. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I checked by calling Ticketmaster. i have attached the information from the venue. She said to late sorry. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. A UNETHICAL ON THEIR PART. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Sorry we couldn't be helpful. Is there any way to find out if its still being processed at all? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Please help me. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. This website uses cookies to improve your experience while you navigate through the website. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Can you explain to me how I can still use the credit that I was issued? This will now be our default option in Canada and in the US. They DO NOT have their customers backs. We were so upset. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Never Will I Buy From Stub Hub Again. (Not to be confused with a free alcohol section which would have been great). They said outta luck. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I called customer service right away, but they denied a refund. I won't let them take advantage of fans like me by ; and they have friendly voices. No. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Others were postponed. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Purchased 2 tickets to a college basketball game. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Thank you f***ers! I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I should be given a refund! Received only one of two tickets in one package. After the switch, you will enter the email address you use to access the community in order to reset your password. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. I will be filing a formal complaint and will NEVER use stubhub again. About WSJ. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. If Adele ends up cancelling you will get a refund. Copyright 2012 - 2023, ReturnsAndRefunds.com. "These consumers made a deal with StubHub," he said. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Where Can You Use Your Macys Credit Card? I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Overcharged. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. "These consumers made a deal with StubHub," he said. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. What if I never got either? They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Your email address will not be published. My credit card can do refunds up to 60 days which of course is passed. They could not refund me nor give me the seats I wanted. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. "If you have tickets to a show that is postponed, you will be able to select your refund . Still haven't received refund. I do NOT want a coupon I want my money. At NO stage did they advertise this game as a TBA or TBC date and time. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. They told me their tech would review it. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Spent $314 for daughter and friend to see Harry Styles. The company even repeated that promise of full refunds in an email sent to Cormier in early March. StubHub changed its fine print on March 25, offering most customers just a credit. So i grabbed 2 tickets ( I checked after they went on sale). If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. So I would like a refund for the pass that was never sent to me. StubHub is a global marketplace and our policies vary by region, in line with local guidance. The parking pass was sent to me with in 5 mins. and would like to return it? This evening I was on Stubhub looking for Lakers tickets for January 2016. Stubhub does not accept returns and does not have a return policy. StubHub updated their policy today. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. When I got to the venue my tickets were no longer accessible. And if you work in corporate you know that everyone has a boss except the CEO. I called the credit card company and the charges on the card had not even hit yet. There were several other people at the event that had the same problem. IndustryLegalTop Story We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. At NO stage did they advertise this game as a TBA or TBC date and time. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. The spread of COVID-19 has rattled every corner of the live music industry. Congratulations, Stubhub. Shame On You. i have tried to call several times but have been on hold >3 hours on 2 occasions. The company blamed the difficulty of recouping from sellers during the pandemic. Danielle is the author of this solution article. to see the game on TV? StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". This is ridiculous never using them again. StubHub is a ticket resale and exchange service. But by the end of March, refunds were suddenly gone. So now the tickets will not arrive in time for my event. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. It is taking Stubhub about 120 days to process refunds. The 3 tickets totaled close to $600. and did I get a refund?!? If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. I purchased tickets for a James Taylor conert and paid for them months in advance. We wasted our night , took off of work and lost our ticket money. Wrong seats. It was for a special occasion. I was told at the door stub hub does this frequently. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. I'm being charged on sold tickets that were then refunded. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Hi, @Fatsuma! Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The latest breaking updates, delivered straight to your email inbox. Or am I screwed. But . Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Describe your scenario and include any supporting evidence. So much for the 100% guarantee. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. They explained to us the person who registered the wristband could show up to the event and claim they lost it. It's not fair to the seller or stubhub. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. When we bought these tickets, we had jobs and splurged for a night out. Then over night, we lost our jobs and the shows were all cancelled. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Terrible service as solution they've suggested me to sell them again, so fraud other people! From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. As your event is postponed you are in limbo. Stubhub does not accept returns. Don't take NO for an answer! Most of us didn't leave yet! Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. DON'T BUY ON THEIR PLATFORM!!! Stubhub sucks! You should only sell what's actually available. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. 4.6.2020. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. 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I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Don't do it! How come they can't control that?!! This settlement ensures that consumers will receive the refunds that they are entitled to.. They just don't care! Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner.

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